Request Maintenance

We make it easy for you to make maintenance requests. There are two ways to request repairs:

1. For non-emergencies – log in to your tenant account and complete a service request for maintenance or repairs.

2. If your request is more urgent call us immediately at (208) 713-2620 to make a maintenance request. If the situation involves a serious water leak, turn off the main water valve in your rental home.

Before Requesting Maintenance

Before making a maintenance request check out these tips and tricks:

• Check and replace the battery if the smoke detector doesn’t work on the monthly check up. Notify maintenance immediately if the smoke detector isn’t working.
• Check and replace the battery in the smoke detector if it beeps on and off.
• Check the breaker panel or fuse box if there is no power to plugs or switches. Check all GFI plugs and push the reset button.
• If the garbage disposal won’t work, push the reset button or use an allen wrench to turn it.
• If you don’t have hot water or it’s too hot, check the thermostat on the hot water tank.
• If the faucet or toilets are leaking, turn off the water fixture under the sink or toilet at valve and notify maintenance.
• If the toilet is plugged try a plunger. Then call maintenance if you can’t get it unplugged.
• If the sink is plugged try removing any hair from the drain.
• If the heater is not working, check the thermostat. Check the button or pilot lights. Are the furnace covers on correctly? Pilot light lit? Breaker tripped?
• If the dishwasher won’t drain food out of the bottom of the dishwasher rinse dishes before washing. Jet dry prevents hard water build up and we recommend using it once a month to help with that.
• If the refrigerator is not the right temperature check the thermostat and set it correctly. Make sure the front and back grills are clean and clean out the drain hole.

Pet Information

Some of our rental properties allow pets. Search the available properties by selecting “pets allowed” under amenities to find a pet friendly rental home.  The homeowners and the insurance policies determine what type and how many pets are allows in the rental home.

Pet Application

City of Trees welcomes pets in certain rental homes, but we must ensure tenants are responsible pet owners and will respect other residents in the area. Please be up to date on city ordinance controlling pet ownership and management.

Pet Restrictions

Each rental home has unique restrictions for pets including: type, how many and the size of the pet. Please check with us to ensure that your pets will be allowed in your rental home.

General Rules and Regulations

Most cities have pet ordinance, and all City of Trees tenants must abide by these ordinances. Check with animal control to make sure you comply with all pet rules and regulations. Register your dog or cat with the city and make sure the license tag is always attached to your pet. Most pet licenses need to be renewed, please be aware of this. If your pet is off of your rental property, it must be kept on a leash at all times. Keep your dogs and cats in a secure enclosed area out of the heat. If a person or animal gets bit by your dog, call the police immediately and do not leave the scene. City ordinances require you to control your dogs barking at all times. Please clean up after your pets.

Moving In

After you sign your lease, we will provide you with detailed information that will help you enjoy and care for your rental home. We will also provide you with login information for your tenant account. Please keep this information available throughout your stay.

Move In Assessment

After moving in, you have 10 days to go through your rental home thoroughly and note any changes added to the inspection form that was given to you before. This will be kept in your file until your move out day. This DOES NOT constitute a maintenance request. We would love to work with you to ensure the property is maintained through proper maintenance requests.

Tenant and Owner Responsibilities

Your lease outlines all of your responsibilities, please keep that available and periodically make sure you are taking proper care of your rental property. Treat the home as if it were your own and be respectful to neighbors and your community. By taking care of the rental property, we can return your deposit faster to you when you move out.

Rent Payment

You may pay rent online, every month by using your login for your online account. Setting up automatic, reoccurring payments will help you pay your rent on-time every time.

Moving Out

City of Trees Property Management provides checklists and guides to help you move out more efficiently and on time. You must give 30 days notice prior to vacating the property. City of Trees will conduct a move-out inspection after all of your personal property has been removed from the rental and the rental property is fully cleaned. Once the keys (and possible garage door remotes) have been returned to our office you will no longer have access to the rental property. The refund procedure is in your lease agreement. Please review your lease agreement to know how to get your full deposit back. You are responsible for paying your rent until the end of your lease, even if you vacate the property earlier.

Long-Term Relationship

We hope you enjoyed your time in your rental home and are pleased with our service. Our goal is maintain positive relationships with both our property owners and tenants. Please consider our services in the future. We would be happy to write you a letter of recommendation and provide a payment history for you when you decide to move, buy a home or get a new job or car.