As a City of Trees tenant, you will get your own online account once the lease has been signed. Every account is secure and convenient to access. The features provided will maximize your rental experience. Online, you will be able to pay rent, make a maintenance request and find important rental information.
We make it easy for you to make maintenance requests. There are two ways to request repairs:
1. For non-emergencies, please log into your tenant portal to submit a work order.
2. If your request is more urgent call us immediately at (208) 713-2620 to make a maintenance request. If the situation involves a serious water leak, turn off the main water valve in your rental home.
Before making a maintenance request check out these tips and tricks:
Some of our rental properties allow pets. Search the available properties by selecting “pets allowed” under amenities to find a pet friendly rental home. The homeowners and the insurance policies determine what type and how many pets are allows in the rental home.
City of Trees welcomes pets in certain rental homes, but we must ensure tenants are responsible pet owners and will respect other residents in the area. Please be up to date on city ordinance controlling pet ownership and management.
Each rental home has unique restrictions for pets including: type, how many and the size of the pet. Please check with us to ensure that your pets will be allowed in your rental home.
Most cities have pet ordinance, and all City of Trees tenants must abide by these ordinances. Check with animal control to make sure you comply with all pet rules and regulations. Register your dog or cat with the city and make sure the license tag is always attached to your pet. Most pet licenses need to be renewed, please be aware of this. If your pet is off of your rental property, it must be kept on a leash at all times. Keep your dogs and cats in a secure enclosed area out of the heat. If a person or animal gets bit by your dog, call the police immediately and do not leave the scene. City ordinances require you to control your dogs barking at all times. Please clean up after your pets.
After you sign your lease, we will provide you with detailed information that will help you enjoy and care for your rental home. We will also provide you with login information for your tenant account. Please keep this information available throughout your stay.
After moving in, you have 10 days to go through your rental home thoroughly and note any changes added to the inspection form that was given to you before. This will be kept in your file until your move out day. This DOES NOT constitute a maintenance request. We would love to work with you to ensure the property is maintained through proper maintenance requests.
Your lease outlines all of your responsibilities, please keep that available and periodically make sure you are taking proper care of your rental property. Treat the home as if it were your own and be respectful to neighbors and your community. By taking care of the rental property, we can return your deposit faster to you when you move out.
You may pay rent online, every month by using your login for your online account. Setting up automatic, reoccurring payments will help you pay your rent on-time every time.
City of Trees Property Management provides checklists and guides to help you move out more efficiently and on time. You must give 30 days notice prior to vacating the property. City of Trees will conduct a move-out inspection after all of your personal property has been removed from the rental and the rental property is fully cleaned. Once the keys (and possible garage door remotes) have been returned to our office you will no longer have access to the rental property. The refund procedure is in your lease agreement. Please review your lease agreement to know how to get your full deposit back. You are responsible for paying your rent until the end of your lease, even if you vacate the property earlier.
Please log into your tenant portal to give notice to vacate, or fill out the form below.
We hope you enjoyed your time in your rental home and are pleased with our service. Our goal is maintain positive relationships with both our property owners and tenants. Please consider our services in the future. We would be happy to write you a letter of recommendation and provide a payment history for you when you decide to move, buy a home or get a new job or car.
